Paying BSNL landline bills online.Namasthe,
Recently there was an article in the Deccan Herald that bangalore telephone subscribers can pay the bills online and avail 1% discount on the bill.
I went to their website http://www.karnataka.bsnl.co.in and clicked on the pay landline bills.
But when you click on this option 'pay landline bills', it asks for your user registration. Once you register yourself, then you have add your telephone number.
Now this process is so complex and has left me high and dry:-):-(
There is a radio buttion as STD and SSA ( secondary switching area). If you choose STD, you are forced to select the STD code of your area from the dropdown list box, and one cannot figure out which one to select
Ok, if you select SSA, you are not sure how to detect the secondary switching area. Leaves the user angry and miffed.
I called the BSNL telephone number and and explained by problem i was given another number and another number... no response.
I have also written an email to them, no response.
Have anyone of you used the option of paying the bill online and have you also coome across the same problem that i faced?
whoom to approach and is it somethning the user can resovle himself or herself,, inputs welcome