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Posted Date: 20 Jan 2010 Posted By: Shreedhara H Member Level: Gold
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BPO / KPO / Call Center: Technical Support Executive Openings in DELL Contact :Deniz 9845915793
| Employer Name: | Dell International Services |
| Employer Address: |
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
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| Email: | Dennis_Kumar@DellTeam.com |
| URL: | http://www.dell.com |
| Phone: | 9845915793 |
| Required Skills: | |
| Required Experience: | 0 - 3 Years |
| Required Education: | UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required |
| Job Location: | Bengaluru/Bangalore Education: UG - Any Graduate - Any Spe (View Jobs in Bengaluru/Bangalore Education: UG - Any Graduate - Any Spe) |
Job Description
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
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