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Posted Date: 20 Jan 2010 Posted By: Shreedhara H Member Level: Gold
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BPO / KPO / Call Center: Customer Care Officer
| Employer Name: | CONVERGYS India Services Pvt Ltd |
| Employer Address: | CONVERGYS INDIA SERVICES PVT.LTD:
#55, DIVYASREE TOWERS, BANNERGHATTA MAIN ROAD,
BANGALORE-560029
LANDMARK-OPP.TO JAYADEVA HOSPITAL. |
| Email: | |
| URL: | https://www.convergys.com |
| Phone: | 9916102097 |
| Required Skills: | |
| Required Experience: | 0 - 1 Years |
| Required Education: | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization |
| Job Location: | Bengaluru/Bangalore (View Jobs in Bengaluru/Bangalore) |
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
About Employer
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
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