Customer Service Executive – French Process

Employer: HSBC

Address: HSBC Electronic Data Processing India Pvt. Ltd. "Futura", 148/1, Bannerghatta Road, Bilekahalli Village, Bangalore - 560 076 Landmark: Next to IIM B Campus.



Skills: * Ability to read, write and speak French fluently. * Ability to read, write and speak English fluently. * Ability to write good quality business letters, emails and reports. * Good conversational skills to engage customer.

Experience: 0 - 3 years in a similar environment is favourable

Education: * Post Graduation / Graduation in any discipline * 12th Grade * B1 or B2 level of French from Alliance Française or equivalent.

Job Location: Bangalore   (View Jobs in Bangalore)

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Customer Service Executive – French Process

* Acquire and update knowledge on procedures related to relevant process.
* Ensure the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
* Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
* Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
* Demonstrate ways to improve customer service, increase productivity, increase sales, identify issues and escalate.
* Assist line manager/supervisor with managing daily operations and support peers on process if needed.
* Participate in team meeting / team activities and work towards sustaining team spirit.

About Employer

Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises over 9,500 offices in 85 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 200,000 shareholders in some 100 countries and territories. The shares are traded on the New York Stock Exchange in the form of American Depositary Receipts. Through an international network linked by advanced technology, including a rapidly growing e-commerce capability, HSBC provides a comprehensive range of financial services: personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.

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