Technical Support Executive
| Employer Name: | Black and White Business Solutions Pvt Ltd. |
| Employer Address: | |
| Email: | techsupport@blackwhite.in |
| URL: | www.blackwhite.in |
| Phone: | |
| Required Skills: | Should have excellent communication skills. Should be ready to work in shifts. Should have knowledge on computers. Thirst to excel and grow. |
| Required Experience: | 0 - 1 Years |
| Required Education: | Any Graduate - Any PG Course |
| Job Location: | Bangalore (View Jobs in Bangalore) |
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Job Description: Technical Support Executive
Fresher Walk-in to Black and White Business Solutions Pvt Ltd.
Solving technical issues over the phone.
Involves handling Inbound Calls.
Involves resolving customer queries.
Fix problems for Desktop / Laptop / Printer /Networking.
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
Browser Support - Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts,
Skilled in commercially standard software applications and major desktop operating systems.
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Receives incoming calls from customers and creates incident record or updates existing record.
Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria
Customer Service Skills
Communications : verbal and written
Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
About Employer
“Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the staffing industry’s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries “
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