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Jobs » Hardware / Telecom / Technical Staff / Support »

Posted Date: 10 Jan 2010 Posted By:: Vijay Member Level: Gold Points: 5

Oracle India Pvt. Ltd. requires Customer Support Analyst in Bangalore

Employer Name:	Oracle India Pvt. Ltd.
Employer Address:	Oracle India Pvt Ltd Oracle Technology Park # 3, Banerghatta Road BANGALORE,Karnataka,India 560029
Email:	rajendra.p.prasad@oracle.com
URL:	http://www.oracle.com
Phone:	91-80-41072236
Required Skills:	Basic Knowledge on using Computer, MS EXCEL & MS Word, Excellent English Communication skills – both Oral & Written.
Required Experience:	1 - 5 Years
Required Education:	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Job Location:	Bengaluru/Bangalore (View Jobs in Bengaluru/Bangalore)

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Job Description: Oracle India Pvt. Ltd. requires Customer Support Analyst in Bangalore

Jobs in Oracle India Pvt. Ltd.

1. Transaction Processing

· Conducts research on past customer data, using information already present in the system or by contacting internal & external stakeholders.

· Collects information on invoice details for the allocated customer(s)

· Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, which affect payment.

· Take necessary action in cases of payment failure beyond stipulated time period.

2 Exception Handling

· Handling exceptions relating to process within one’s scope

· Escalate to Senior Analyst / Team Lead as required if necessary

3 Transaction Audit : Conduct peer audit

4 Report Generation : Generate necessary regular and ad-hoc reports

5 Contribution to projects: Participates in projects including quality projects, data migration projects on account of acquisitions and organisational initiatives as required.

Oracle India Pvt. Ltd. Jobs, Bangalore
About Employer

Oracle is the world’s largest business software company, with total revenue of $23.3 billion for the fiscal year 2009, with more than 345,000 customers including 100 of the Fortune 100 — representing a variety of sizes and industries in more than 145 countries around the globe with employee strength of 85000. We, at Oracle, are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. Working at Oracle is an experience of its own kind, something most outsiders dream of and something that our employees always cherish.

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