Register your complaint online with Bescom

BESCOM has made a move to technology with helping the customers to register their complaints online and via sms for their electricity and meter issues. Find below the complete information on how to file a complaint to BESCOM via online and SMS.

BESCOM has finally gone online to help its customer to register complaint via two methods online and sms. This move will help BESCOM to track issues quickly and also resolves disputes of electricity bulls within 15 days of the time.

Once customer register his complaint, he will get a docket number, which will help him to track the status of the complaint. P Manivannan, Managing Director of BESCOM is also planning to send copies of 'customer grievance redressal procedure' (CGRP) to every officer in Bescom and resident welfare associations

Method on How to file a complaint

Go to BESCOM website then Click on Customer Relations, Go to Customer Care Helpline and click on Online Complaint Registration.

Now Fill in details :

Your name,
RR number (meter number),
contact details,
nature of the complaint
and submit it online

You will receive a docket number by SMS, using which you can track your complaint

How register a complaint via SMS:

You can also send an SMS to 9243150000 in the format, BESCOM < Subdivision code> < Nature of complaint> For Example: BESCOM N2 Excess Bill

Direct Helpline number to register complaint:

If you can't register complaint through SMS, call 080 22873333

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Author: Prasad10 Apr 2017 Member Level: Bronze   Points : 2

Hi I am staying in Bangalore near hoodie power cuts are worse than villages I don't know whether I am staying in city or village but places near by my area is having power daily they remove power in day and if possible complete nights this is the first time I am experiencing this problem in my life of 25 years in bangalore

Author: Vijay thomas28 May 2019 Member Level: Bronze   Points : 5

Hi I am staying in Bangalore near ulsoor, I don't know who is looting our power!! Because since from April 20th to till date 28th may 2019 the power cuts are getting worse day by day I don't know what this bescom people does it if I call no proper response, in a day atleast 3 to 5 times the power goes and it takes 2 to 3 hours for us to get the power back atleast in night let us sleep peacefully but our sleeps are getting worse people in nightshift Ru taking revenge just cos ur in night shifts??? We have our own work the next day we should earn so we can pay ur bills atleast if not u people will be at our door steps but when we complain about ur service non r concerned..I don't whom should I go and complain so am writing with all my frustration here... please take the necessary action against it...hope Bangalore is not going backwards learn from other cities and states bescom ulsoor..

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